OUR STORES

VISIT OUR NEW
STORE IN CONCORD

379-7250 Keele St.
Concord, ON L4K 1Z8

Phone: (647) 629-9200

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At CraftStudio, we guarantee that you will receive the exact product as shown in the picture! We understand the importance of accuracy and strive to provide our customers with a seamless shopping experience. Our meticulous photographers capture every detail.

Where can I view my sales receipt?

Looking for your sales receipt? Look no further! Our user-friendly platform provides a convenient way to access and view your sales receipts in just a few clicks. Go to My Accounts > Orders, or click here to view your orders.

How can I return an item?

If you are not completely satisfied with your purchase and wish to initiate a return, our hassle-free return process ensures a seamless experience. With our easy-to-follow instructions, returning an item has never been easier.

 

Simply contact our dedicated customer support team, provide them with the necessary details, and they will guide you through the entire process. We understand that things don't always go as planned, so we strive to make our return policy as convenient and efficient as possible.

Will you restock items indicated as “out of stock?”

At CraftStudio, we understand the importance of offering a seamless shopping experience to our valued customers. We strive to ensure that our inventory is always up.

Where can I ship my order?

When it comes to shipping, we’ve got you covered. We offer worldwide shipping to make sure your order can reach you wherever you are. Whether you're located in the heart of the bustling city or nestled in a quiet countryside, we strive to deliver your order right to your doorstep. Simply provide us with your address and we'll handle the rest. With our reliable shipping partners and efficient logistics, you can expect timely and hassle-free delivery.

 

So go ahead and shop with confidence, knowing that your order will be conveniently shipped to your desired location.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS